Bet Winners FAQ — All Your Questions Answered in Bengali

Bet Winners's tournament leaderboard rankings are generally determined by two criteria:

(a) Total winnings amount: The higher your net winnings during the tournament period, the higher your position on the leaderboard.
(b) Highest Single Win: In some tournaments, rankings are based on your highest single-bet win.

Eligibility Requirements: To participate, click the "Join" button on the tournament page and place the minimum required bet (typically ৳50 to ৳200, varying by tournament). There may also be a minimum odds requirement, such as betting at odds of 1.50 or higher.

How prizes are awarded: Prize money is credited directly to your Bet Winners wallet within 24–48 hours of the tournament ending. Rewards are typically awarded to the top 10–50 players. You'll also receive a notification by email or SMS.

Bet Winners— The Live Casino brings you real-time video streaming with live dealers in a professional studio. You can play against a real dealer from the comfort of your home.

Available Games:

• 🃏 Live Blackjack — Try to reach 21 points against the dealer
• 🎡 Live Roulette — Predicting where the ball will land on the wheel
• 🎴 Live Baccarat — The most popular casino game in Asia
• 🎰 Live Game Shows — Crazy Time, Dream Catcher, Monopoly Live
• 🀄 Live Andar Bahar / Teen Patti — Games familiar to South Asian players

How to get started:
1Log In
2Select "Live Casino" from the "Casino" menu
3Choose your preferred game and table (check the bet limits — starting from ৳50)
4Keep sufficient balance in your wallet and place your bet.

Bet Winners— There are typically three reasons an account gets locked:

1. Multiple consecutive incorrect password attempts: 5 consecutive incorrect password attempts will automatically lock your account for 30 minutes. Please try again after 30 minutes.

2. Security Alert: If a login attempt is detected from an unrecognised device or location, the system will temporarily suspend the account.

3. KYC Verification Incomplete: Your account may be restricted if identity verification is not completed following significant account activity.

Steps to Resolve:

• Log in with OTP — no password required
• On the login page, click the "Forgot Password?" link and reset your password via OTP sent to your mobile.
• If neither of the above works at the Help Centre Contact us via Live Chat — our support team will resolve your issue within 5–15 minutes.

Yes, Bet WinnersThe daily sign-in bonus and free spins are a recurring benefit. Here's how to claim them:

1Log in every day — After each successful login, a daily bonus banner will appear on the home page or in the "Promotions" section.

2Click the Claim button — Clicking the "Get Bonus" or "Claim" button on the banner will add free spins or a cash bonus directly to your wallet.

3More Rewards for Consecutive Logins — Log in 7 days in a row and earn a special bonus on the 7th day (typically 10 free spins or a ৳50–৳200 cash bonus).

Important Information:

• Free spins must generally be used within 24 hours
• Winnings from free spins can be withdrawn once the specified wagering requirements are met
• Daily bonuses can also be claimed through the mobile app

Yes, absolutely. Bet Winnersoffers two options:

1. Temporary Suspension (Cooling-Off / Self-Exclusion):

• Log in and go to "Account Settings" → "Responsible Gaming" → "Self-Exclusion"
• Choose any duration — 24 hours, 7 days, 30 days, or 90 days
• During this period, you will not be able to log in, place any bets, or receive promotional messages
• Your account will be automatically reactivated once the period ends

2. Permanent Deactivation:

• at the Help Centre Send a "permanent account closure" request via Live Chat or email
• Your account will be closed within 48 hours of identity verification
• Any remaining balance will be refunded to your registered payment method

Bet Winners— Where to find all active promotions and offers:

1. The "Promotions" menu on the website: After logging in, you can view all active offers together under the "Promotions" or "Offers" tab in the top navigation.

2. Homepage Banner: The homepage slider showcases the latest and biggest offers first.

3. SMS & Email: If you enable notifications during registration, you'll receive SMS or email alerts for new offers.

4. Mobile App Push Notifications: Turn on app notifications to get the latest offers the moment they go live.

Types of Promotion Updates:

• 📅 Weekly Reload Bonus: Every Monday
• 🏏 Season-specific offers (IPL, BPL, World Cup)
• 🎉 Monthly Special Promotion: Around the 1st of every month
• ⚡ Flash Offer: Can drop at any time — keep app notifications on so you never miss one

Bet WinnersSettlement of cancelled or abandoned match bets depends on the circumstances:

1. If the match is cancelled before it starts:
Your full stake will be returned to your wallet with no deductions. Refunds are typically processed within 1–6 hours.

2. If the match is abandoned before a specific over/time after it has started:
If the match does not meet the minimum play requirements under international sports rules (e.g., 5 overs in cricket or 45 minutes in football), the bet will be declared void and your stake will be refunded.

3. If the match is abandoned after sufficient play:
If the result is determined by the relevant sports governing body's decision or the D/L method, the bet will be settled accordingly.

4. If a cancelled match is part of a multi/accumulator bet:
The cancelled leg is excluded and the bet is recalculated based on the remaining matches.